Refund Policy
Return & Exchange Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unworn, and in original condition with all original packaging.
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Items marked as final sale are not eligible for return.
Exchanges
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Exchanges are accepted for sizing issues or damaged items (subject to availability).
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If the requested size or item is unavailable, a refund or store credit may be issued.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Original shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can make it right.
How to Start a Return
To initiate a return or exchange, please contact us at:
Email: shoptikvah@gmail.com
Include your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Contact Us
If you have any questions about shipping or returns, reach out anytime:
Email: shoptikvah@gmail.com
Phone: (845)-642-9015
Tikvah reserves the right to update this policy at any time.